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Frequent questions
Shipping
Shipping is the process by which goods are transferred from the place of production or storage to the place of sale or to the end customer. This process can include different stages and modes of transport:
- Order Preparation: Includes picking, packaging and labeling of products.
- Choice of Courier: The selection of the most appropriate carrier or shipping service, based on costs, delivery times and destination.
- Transportation: Goods are transferred by various means, such as trucks, ships, planes or trains.
- Tracking: The tracking of the package during its journey to guarantee its location and integrity.
Delivery
Delivery refers to the moment when the goods reach the final destination, which can be a warehouse, a shop or directly the customer. Delivery stages include:
- Reception: The recipient receives the package and confirms its receipt.
- Inspection: Checking the integrity of the package and contents to ensure there is no damage.
- Confirmation Signature: Often, the recipient must sign to confirm receipt of the goods.
- Post-Delivery Assistance: Customer support services for any problems or returns.
If you would like to book a tasting, follow these simple steps:
- Visit the manufacturer's website : Find the section dedicated to the cellar and select one of the alternatives.
- Select the date and time : Check availability and choose the time you prefer.
- Fill out the booking form : Enter your personal data, such as name, surname, email address and telephone number.
- Specify the number of participants : Indicates how many people will participate in the tasting.
- Additional options : If available, select any additional options such as guided tours, food pairings or special tastings.
- Confirm your reservation : Review all the information you entered and confirm your reservation.
- Receive confirmation : Wait to receive a confirmation via email or SMS with all the details of your booking.


